FAQs

• Question: Just a quick note about what happens when I view or print any of the reports. The lines of text are some what layered, or overlapping each other ever so slightly, making it difficult to read. Has anyone mentioned this to you as a problem?

• Response: Yes, the problem you are experiencing is due to a setting in your Windows environment, which is easily correctable.
  
  To modify the setting, click the [Start] button in Win95, and select [Settings] then [Control Panel].  On the Control Panel select [Display].  In the Display Properties window, click on the [Settings] tab, and from here click the [Advanced] button.
  
  On the [General] tab on this window, you will notice a Font Size setting, where the options are Small Font/Large Font/Other...    A Large Font setting is what is causing the problem, so change this to the Small Font option.

• Question: I downloaded Motivator 4.0 from the internet about a month ago then recently bought the CD-ROM. However, after I installed the new program, I still am stuck by the old program, which says that my 30 day free trial has expired. I can't get in the new program. Could you tell me how to get around this (other than deleting my old routine - I have a lot of info in it).

• Response: When installing the CD-ROM version, after the 30-day trial version has been installed, it is best to first Uninstall the 30-day trial version before installing from the CD. Any data which you may have created will stay intact. When re-installing from the CD-ROM, be sure to install into the same directory in which the 30-day trial version was installed in (which it will by default).

• Question: Can I make printouts of the Goal Tree.

• Response: Unfortunately, in version 4.0 printing of the goal tree is not possible. This feature has been implemented in Version 4.5, which is now available for download.

• Question: The problem that I have encountered with Quota Goals: When trying to add or view contributions, the program crashes with an error-message: "Run-time error '13': Type mismatch".

• Response: The error you describe has been reported on a very small number of computers and we have pinpointed the cause to being the decimal symbol in your Regional Settings in your Windows environment.
  
  The decimal symbol must be a "." (period) and not a "," (comma) which is the standard in some countries.
  
  To modify this symbol, select Start/Settings/Control Panel/Regional Settings and change the Decimal symbol to a period "." (period) located on the Currency and Number tab.
  
  This error is being corrected.